You may return most new, unopened items which were not special orders within 1 day of delivery for a full refund. Items should be returned in their original packaging. All returns will be subject to a 15% restocking fee. Special order and customized items may not be returned. We will not accept returns on merchandise that was opened, used, is missing the serial number or UPC, or returned more then 1 days after delivery. If you would like to make a return or exchange, you must contact us by phone or email and receive an RMA number before returning your items. Items returned to us without notification will not be eligible for a refund or exchange.
Karters Medical Supply
8957 Edmonston Rd Suite M
Greenbelt, MD 20770
Toll Free: 1(855)977-3278
Fax: (202)741-5647 or (240)554-2214